Player Privacy Policy

This Privacy Policy explains how we collect, use, store and protect personal data when you create an account, play games, place bets or otherwise use the 1red site or services. We respect your privacy and aim to be clear about the information we handle, why we handle it and how you can manage your data.

Types of data we collect

We collect several categories of information to operate our services reliably and securely. These include personal details you provide when registering, account identifiers and communications you send to us. We also collect technical and transactional data generated while you use our site.

Personal data

Personal data may include your full name, date of birth, email address, phone number, postal address and any copies of identity documents or proof of address you submit for verification. We use this information to verify identity, prevent fraud, comply with our internal checks and to manage your account.

Technical data

Technical information covers device details, IP addresses, browser and operating system, unique device identifiers, connection data and session activity. We use technical data to deliver and optimise the site, detect suspicious activity and improve performance on desktop and mobile.

Transactional data

Transactional records include deposit and withdrawal history, payment method details, transaction identifiers and bet or gaming activity. Where you use cryptocurrencies or alternative payment methods we will record the relevant payment information needed to process and reconcile transactions.

Use of information

We process data to create and manage your account, process payments, verify identity, provide customer support, improve our services and detect and prevent fraud or abuse. We may also use anonymised or aggregated data for analytics and product development. Where you opt in, we may contact you about service updates and promotions.

Data protection practices

We protect personal data using appropriate technical and organisational measures. This includes industry-standard encryption such as SSL for data in transit, access controls, secure storage and regular security reviews. We limit access to personal data to staff and service providers who require it to perform their role.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, enable basic site functionality, analyse usage patterns and support marketing. You can manage cookie preferences through your browser or the site cookie settings. Some functions may be limited if cookies are disabled.

Information sharing and third parties

We may share personal data with service providers that help deliver our services, including payment processors, identity verification and anti-fraud partners, hosting providers and customer support vendors. We may also disclose information when required by law or to protect our rights. We do not sell personal data to third parties.

User rights

You have rights over your personal data, including the right to access, correct or request deletion of information, and to object to certain processing where applicable. You may also withdraw consent to marketing communications at any time. For requests, please contact our privacy team.

Access, correction and deletion of data

To request access, correction or deletion of your personal data, contact [email protected]. We will respond and guide you through any verification needed to handle the request securely. Some requests may be limited where retention is necessary for legal or operational reasons.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices. Any changes will be posted on this page with an updated effective date. Continued use of our services after updates constitutes acceptance of the revised policy.