Terms of Use
These Terms and Conditions describe the rules for using the 1red platform and the relationship between us and our users. They explain account responsibilities, eligibility, how bonuses and payments work, and the steps we take when disputes arise. By using our site you agree to comply with these terms and any other rules we publish in the same place.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only you may use your account credentials and you must not share login information. We allow one account per person, household and payment method; duplicate accounts may be closed and funds withheld. If you suspect unauthorized access, contact support immediately.
We may require identity and ownership documents to verify your account before processing deposits or withdrawals. You must provide true and complete information when requested. Failure to cooperate with verification checks can result in account suspension or closure.
Eligibility requirements
To register an account you must meet our eligibility rules. You must be at least 18 years old or meet any higher minimum age required by local law. You must not register if you are located in a restricted territory or otherwise prohibited from using online gambling services. Full details of restricted countries and any additional eligibility conditions appear in our Terms and on the registration page.
Acceptable platform use
Use our services fairly and lawfully. Prohibited activity includes fraud, collusion, use of bots or automated tools, bonus manipulation, chargebacks, staking or arbitrage schemes designed to circumvent wagering rules, and any attempt to disrupt our systems. We reserve the right to limit bets, void wagers, withhold bonuses or close accounts where misuse is detected.
General bonus and promotion rules
Promotions, welcome bonuses and free spins are subject to specific promotion terms in addition to these general rules. Bonuses must be claimed in accordance with the promotion instructions and may require a minimum deposit. Wagering requirements apply and vary by offer; typical ranges may apply depending on the promotion. Certain games, bet sizes and play methods may be excluded or contribute differently to wagering. We reserve the right to cancel or modify promotions and to refuse bonus funds where we suspect abuse.
How bonus wagering works
Bonus funds are held in a bonus balance and must be wagered as stated in the promotion terms before conversion to withdrawable balance. Maximum bet limits often apply while a bonus is active. Check each promotion for exact wagering, expiry and game contribution details.
Deposits and withdrawals
We accept a range of payment methods listed in the cashier. Minimum deposit amounts commonly start in the range of €10 - €20, depending on the method. Deposits are usually credited instantly, while withdrawals are processed after verification. Typical processing times vary and may be from near-instant up to several working days depending on the method and verification status. Payment providers may apply their own fees.
Withdrawal limits, pending checks and any hold periods depend on account status, verification and promotional conditions. We perform standard anti-fraud and KYC checks before approving payouts and may request documents to confirm identity and payment method ownership.
Dispute resolution
If you have a complaint, contact our support team via live chat or email at [email protected]. We aim to acknowledge and investigate all reports promptly. We may request supporting documents and will communicate the outcome of our review. If a resolution cannot be reached immediately, we will escalate internally and keep you informed of progress.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be posted on the site and where appropriate notified to active account holders. Continued use of the platform after changes are posted constitutes acceptance of the revised terms, so please review this page regularly.