Contact Us
Our support team is ready to help with questions, account-related issues, technical concerns, or general feedback. Contact us any time through live chat, email, or phone for quick assistance with verification, deposits, withdrawals, or site navigation. For account security and payment queries we can guide you step by step. Use the channels below to reach the right department and expect prompt replies during stated working hours. Urgent tickets are prioritised and handled promptly online.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, account help - immediate response via chat) |
| General enquiries | [email protected] (billing, general info - response within 24 hours) |
| Affiliate enquiries | [email protected] (partner sign-up & tracking) |
| Phone | +44 20 7946 0931 (voice support available) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is our preferred contact method for detailed requests, account-related issues, or any situation that requires explanations or document uploads. Please send your message to [email protected] with a clear subject line, include your account ID and up-to-date contact details, and attach any relevant files. Providing full information helps us avoid delays and resolve your request more quickly.
Send us a message
Response Time
Support response times: most inquiries are answered within one business day. For simple account or payment questions live chat usually responds immediately, while email tickets are typically handled within 24 hours. Complex issues, such as security checks, KYC or dispute investigations, may take several days to resolve depending on their nature and required verification. We’ll keep you updated throughout the process.
Feedback
We’d love to hear your feedback, suggestions, or ideas to make the site better. Share what you like and what could be improved - every comment is read carefully by our team. Your input helps us fix issues, refine features and improve the experience for all players, so please send your thoughts anytime.