Responsible Gambling Policy
At 1red we take responsible gambling seriously. We want play to stay fun and under control, so we provide practical tools and straightforward support to help you manage your account, spending and play time. If you ever feel you need to limit your activity, we encourage you to act early and contact our team for help.
Player protection principles
We aim to protect players by promoting safe, controlled play. That means offering clear options to limit deposits, losses and session length, monitoring accounts for risky patterns, and responding quickly when a player asks for help. Our goal is to make it easy to use safeguards and to respect any decisions you make about your account access.
Activity-control tools
Available controls let you tailor how you play. You can set limits yourself from the account settings or ask our team to apply them for you. Controls are designed to be simple and immediate where possible, with options for temporary and longer-term measures.
Deposit limits
Set daily, weekly or monthly deposit caps to keep spending within budget. Limits can be lowered instantly from your account. Increasing or removing limits may require a waiting period to prevent impulsive changes.
Loss limits
Loss limits help you cap net losses over a chosen period. These limits work alongside deposit limits to give you better control of your bankroll and can be applied via your account or by contacting support.
Time limits and breaks
Use session reminders and voluntary time-outs to control how long you play. Time-outs can be short breaks of a few days or longer cooling-off periods, and they prevent access to your account during the selected timeframe.
Self-exclusion
If you need a stronger step, self-exclusion blocks play for an agreed period. Self-exclusion can be temporary or long-term. To request self-exclusion, contact [email protected] and we will guide you through the process and confirm the exclusion in writing.
Signs of problematic behaviour
- Chasing losses or increasing stakes to recover money
- Neglecting work, family or other responsibilities because of play
- Repeatedly exceeding personal limits
- Using gambling to cope with stress or mood changes
- Borrowing money or selling items to fund play
Tips for maintaining control
Set clear limits before you start, stick to them, and use session timers or loss caps. Treat gambling as entertainment, not a way to make money. Take regular breaks and avoid gambling when tired, stressed or under the influence. If you notice risky signs, reduce your activity and reach out for help.
Professional help and support
If you feel gambling is causing harm, consider speaking to a trusted professional or local support services. We can also apply limits, time-outs or self-exclusion immediately on request. Contact [email protected] for confidential assistance and to discuss which tools are best for you.